1. Who provides the service
Davy Blima, trading as Vocalic, a sole trader registered in Israel (registration number and address: to be completed). Contact: contact@hellovocalic.com.
Terms
Terms of service
These terms apply to every session and workshop booked with Vocalic. Please read them before you book.
Last updated: 2026-10-23
2. The service
Online practical education and setup guidance for AI assistants, by video call, in English, French or Dutch. Each session's content, duration and follow-up are described on the booking page and on this website.
3. What is not included
Legal, medical, financial or tax advice; security-incident response or money recovery; device repair or account recovery; ongoing support. AI subscriptions are paid by you directly to the provider.
4. Price and payment
Prices are shown in euros or US dollars and are paid before the session, unless agreed otherwise in writing for organisations. Your bank or card provider may convert currency and charge a fee. Launch prices apply to the first 5 customers or until 1 March 2027, whichever comes first.
5. Right of withdrawal (EU consumers)
If you are a consumer in the EU, you may withdraw within 14 days of booking. If you book a session that takes place within those 14 days, you expressly ask for the service to start early and acknowledge that you lose the right of withdrawal once the service has been fully delivered. A withdrawal before the session is refunded in full.
6. Rescheduling and cancellation
Free rescheduling up to 48 hours before the session. Within 48 hours: one reschedule; otherwise 50% is retained. If you don't join within 15 minutes and haven't warned me, the session counts as delivered. If I cancel, you choose a full refund or a new date. Sessions end at the planned time.
7. How sessions run
You share your screen when needed and do all clicks yourself. I never ask for passwords, verification codes or payment details, and I never take control of your device. Sessions are not recorded. If my connection fails, the missing time is rescheduled free.
8. Follow-up and contact
Where a session includes it, one 15-minute check-in takes place within 14 days of the (last) session. I reply to messages within 2 working days. New requests are separate, priced sessions.
9. Your part
Have access to your email and app store and a working video connection; enter your own passwords, codes and payment details; check AI outputs before using or sending them; keep your own backups.
10. AI limitations
AI assistants can be wrong or incomplete and change over time. Decisions based on AI outputs remain yours.
11. Corrections and refunds
If something I set up doesn't work as delivered, I fix it at no cost. If an agreed deliverable can't be delivered because of me, that part is refunded (at least 50% of the session price).
12. Liability
I work with care. As far as the law allows, my total liability is limited to the price paid for the service, and I'm not liable for indirect loss such as loss of profit, data or opportunity. This doesn't limit liability for intent or gross negligence, or where the law doesn't allow a limit.
13. Personal data
Personal data is handled as described in the privacy notice.
14. Complaints
Please contact me first; I try to solve every complaint within 14 days. If you are a consumer, you keep the protection of the mandatory laws of the country where you live.